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Claims - Glass and Towing

Auto Glass & Towing Claims

Tire blow outs and shattered or cracked windshields aren't only a nuisance; they are also dangerous. At Farmers Union Insurance, we offer insurance plans to cover both, including comprehensive glass and towing claims services. Take a look.

Auto Glass Claims

At Farmers Union Insurance, our goal is to get your windshield repaired quickly and get you back on the road safely. In fact, Farmers Union Insurance has created a network of premier glass shops. The Farmers Union Insurance Glass Center is designed to connect you to a customer service representative and a conveniently located glass shop for repairs all within minutes.

Here's how the service works:

Call 1-866-NFU-LOSS to report your glass claim. A customer service representative takes all the necessary information to set up your claim and will even connect you directly with one of our network glass shops.

  • The glass shop will then schedule your repair or replacement appointment either at their location or even at your home or office if needed
  • You get quality service from auto glass professionals with a 100% satisfaction guarantee!
  • And the repair/replacement bill is sent directly to Farmers Union Insurance

Yes, it's that simple - one call and we take care of the rest!

Towing Claims

We get it. Tire blow outs and flats happen. When they do, we want you to be prepared. At Farmers Union Insurance, we offer emergency road side service.

Our basic towing coverage includes:

  • Reimbursement for expenses incurred up to $300 when your vehicle is involved in a covered incident in which it is disabled
  • Towing to the nearest service shop where repairs can be made during regular business hours if your vehicle is not running
  • Immediate towing if your vehicle is stuck on or next to a public street or highway
  • Up to two hours of mechanical labor wherever your vehicle broke down
  • Complimentary tire changing
  • Delivery of gas, oil or batteries at your expense
  • Up to an hour of locksmith services to open your vehicle if your key is lost, stolen or locked inside your vehicle & and we pay the cost of labor
  • All policies will include the "Roadside Assistance Program" notice
  • Customers should call the phone number listed on this notice (800-547-4663) to obtain roadside service versus paying out of pocket and submitting to tow@ngic.com
  • Customers who do not use this phone number and want to submit their receipt for reimbursement should send their receipt along with the information provided below to: DLNationalgeneralclaims@agero.com

Farmers Union Insurance also offers an enhanced towing endorsement. If you are interested in additional towing coverages, simply contact your agent.

Claims

Report a Claim

1-866-638-5677

Active Claim

1-866-638-5677
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