COVID-19: How we can help

As our country responds to the incredible challenges brought on by COVID-19, we know that you are currently navigating many unforeseen and unexpected challenges at home and work. We want you to know that we are here for you and ready to address questions or concerns.

• Billing: If you are directly impacted and have questions about your payments, please call Billing Service team at 800-553-4471. We will make every effort to apply reasonable flexibility and create solutions to help you maintain coverage.
• Agency Outages: Many of our agent partners are located in your communities and are managing their offices remotely or with limited staffing. In the event that you cannot reach your agent due to a temporary closure, please contact us for support by emailing your questions to FUIprocessing@ngic.com.
• Claims: Our Claims team is available 24 hours a day, 7 days a week. Should you need to file a new claim you may do so by calling 1-866-NFU-LOSS (1-866-638-5677).
• Fraud: Unfortunately, difficult times expose us as consumers to fraudulent practices online, over the phone, in the mail, or even in person. While we may contact you through some of these methods if necessary, please know that we never solicit personal information, such as social security number, via phone or email. Your safety is of paramount importance, if you are contacted regarding your personal insurance from an unknown party, please contact your agent or our customer service team.

To our Agent Partners:
We know that the COVID-19 outbreak has forced you to take your business to levels you may not have planned for. Please know that we are here to provide assistance and support in any way possible. Together we can continue to provide our policyholders with information and customized service as it relates to their personal insurance needs.