Claims: Claims Process
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QBE Farmers Union Insurance Claim Process & Management

Each claim is unique which means that the claims handling process varies depending upon the type of claim and the size of the claim.

Your claim handling begins with an investigation of the facts.
Our claims representative is required to contact you within 24 hours of the receipt of your claim. The claims representative gathers the facts of the loss from those involved and reviews your policy to confirm applicable coverage and corresponding limits. In the case of an automobile accident, the claims representative will also expand their investigation to resolve any discrepancies and evaluate the facts to determine fault.

The next phase of the claims process involves a determination of damage. We employ over 80 claims professionals who are able to assist you with determining the amount of your repairs or the value of your totaled vehicle. Our field auto damage representatives prepare and provide you with a copy of their auto repair estimate, and our property claims representatives are able to provide you with a copy of their building repair estimate. Our claims representatives can also help refer and arrange repair services and/or rental cars. We partner with 255 Auto Repair Facilities authorized to begin a guaranteed repair to your car immediately and also partner with Enterprise for rental car needs.

The final phase includes working with you, our client, to finalize all of the paperwork necessary to document your loss and assist you with getting your life and property back to pre-accident condition.

QBE Farmers Union Insurance | 5619 DTC Parkway, Suite 300 | Greenwood Village, CO 80111 | 800-347-1961
www.FarmersUnionInsurance.com